Customer Care

At PaleoTools®, your experience matters to us.

Terms and Conditions

Effective Date: 01/01/2025

1. Introduction
Welcome to PaleoTools. These Terms and Conditions govern your use of our website, www.paleotools.com, and the purchase of our products. By accessing our site, you agree to comply with these terms.

2. Use of Website

· You agree not to use our website for any unlawful purpose.

· We reserve the right to refuse service to anyone at our discretion.

3. Orders and Payments

· All orders are subject to availability.

· Prices are listed in USD and may change without notice.

· We accept Visa, MasterCard, American Express, Discover, Apple Pay and Google Pay.

· By placing an order, you agree to provide accurate and complete payment information.

4. Shipping and Delivery

· Shipping times vary based on location.

· We are not responsible for delays caused by third-party shipping providers.

· Risk of loss transfers to you upon delivery.

5. Returns and Refunds

· We accept returns within 30 days of purchase.

· Items must be unused and in their original packaging.

· Refunds will be processed to the original payment method.

6. Intellectual Property

· All content on this site, including text, images, and logos, is our property.

· You may not reproduce or distribute our content without permission.

7. Limitation of Liability

· We are not liable for any indirect or consequential damages arising from the use of our website or products.

· Our liability is limited to the amount paid for the purchased product.

8. Changes to Terms

· We reserve the right to update these Terms and Conditions at any time.

· Continued use of our site constitutes acceptance of any changes.

9. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:

PaleoTools
1006 West Hwy 13 #4, Brigham City Utah 84302
brook@paleotools.com
435-734-0148

Privacy Policy

Effective Date: [1/01/2025]

1. Introduction
PaleoTools® is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.paleotools.com, and purchase our products.

2. Information We Collect
We may collect the following types of information:

· Personal Information: Name, email address, shipping address, billing address, phone number, and payment information.

· Non-Personal Information: Browser type, IP address, pages visited, and other analytics data.

3. How We Use Your Information
We use the collected information to:

· Process and fulfill your orders

· Provide customer support

· Improve our website and services

· Send promotional emails (if opted-in)

· Prevent fraudulent transactions

4. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share it with:

· Payment processors to facilitate transactions

· Shipping providers to deliver your orders

· Service providers assisting in website analytics and marketing

· Law enforcement if required by law

5. Data Security
We implement security measures to protect your personal information. However, no data transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies
We use cookies to enhance user experience, track analytics, and manage shopping cart functionality. You can disable cookies through your browser settings.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. Contact us at brook@paleotools.com for inquiries.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

PaleoTools
1006 West Hwy 13 #4, Brigham City Utah 84302
brook@paleotools.com
435-734-0148

Warranty/Guarantee Terms

1. Product Coverage
This warranty covers all PaleoTools® air scribes and styluses against defects in materials
and workmanship under normal use for a period of 12 months from the date of purchase.

2. What We Will Do
During the warranty period, if a defect arises and a valid claim is received, we will repair
or replace the product, at our discretion, free of charge.

3. How to Claim Warranty Service
To claim warranty service, please contact PaleoTools at:
o Phone: 435-734-0148
o Email: brook@paleotools.com
Our team will assist you in resolving your issue promptly.

4. Exclusions
This warranty does not cover:

Damage caused by misuse, abuse, or unauthorized modifications.
Normal wear and tear.
Breaking the carbide stylus at the bushing due to excessive force or dropping the tool.

5. Limitations
This warranty is non-transferable and applies only to the original purchaser. It is limited
to the repair or replacement of the product and does not cover any incidental or
consequential damages.

At PaleoTools®, we are confident in the quality of our tools and committed to ensuring your
satisfaction. If you have any questions or concerns about this warranty or require assistance,
please do not hesitate to reach out to us.

Shipping Policy

Effective Date: 01/01/2025
Welcome to PaleoTools®. We are committed to delivering your purchases efficiently and safely.
Please review our shipping policy for information on shipping rates, timelines, and procedures.

1. Shipping Destinations
We currently ship worldwide.

2. Processing Time

Orders are processed within 3 business days (excluding weekends and holidays) after
receiving your order confirmation email.
Most orders are shipped same day.
You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Below are our
estimated delivery times:

Shipping Method Estimated Delivery Time
Domestic shipments by FedEx, UPS, USPS [3-6] business days
International shipments by FedEx [4-8] business days
International shipments by USPS [6-10] business days

Note: Delivery times are estimates and may vary depending on your location and external
factors.

4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking
number. Use this number to track your order.

5. Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or regulatory requirements.
If your order is affected, we will notify you promptly.

6. International Shipping
We offer international shipping to select countries. Please note:

International shipping times may vary depending on customs processing.
Import duties, taxes, and customs fees are the responsibility of the customer.

7. Missing or Delayed Shipments
If your shipment is delayed or missing, please contact us at PaleoTools with your order details.
We will work with the shipping carrier to resolve the issue promptly.

8. Contact Us
If you have any questions about our shipping policy, please reach out to us:

Email: brook@paleotools.
Phone: 435-734-0148

Thank you for choosing WWW.PALEOTOOLS.COM